Snow removal

What snow removal turns on

Add Snow removal when you sign up, or later under Kinds of work in your settings. It gives you:

• Its own Service Catalog, with starter services at suggested prices.
• Prices by driveway size: Small (1-car), Standard (2-car) and Large, long or steep.
• The Every storm (snow route) repeat on Recurring, and the Storm today button.
• Job numbers that start with SN, unless you set your own prefix in settings.

Estimates have one price, the Project Total.

Set your prices

The starter catalog has per-push and per-visit services (plow a driveway, snowblow a driveway and walks, shovel walks and steps, salt or ice melt), hourly work (plow a parking lot, roof snow removal), ice melt by the bag, and whole-season plans for a driveway or for walks and steps.

Each says “Suggested price. Change it to your rate.” Set your prices before you quote. See Set your prices.

Put customers on your snow route

Quote and sign the customer as normal. Then make the signed job repeat with every storm:

1. On Projects, open the signed job’s row menu (the three dots) and choose Make recurring. See Make a job recurring.
2. Under Repeats, choose Every storm (snow route).
3. Set the Usual start time and On the route from, the date they join the route.
4. Choose when it ends: Never (until paused or ended), On a date, or After a number of visits. A visit cap suits a seasonal plan with a set number of pushes.
5. Save.

There are no set days. Each time you press Storm today, every customer on the route gets a visit for that day.

The night before a storm

Northfork Trades watches the National Weather Service forecast for your customers. On Recurring, press Storm today and look at the forecast section:

• Come out at (inches) is how much snow brings you out. It starts at 2 inches.
• Tick Text customers at 4 PM the day before when the forecast reaches this to warn customers who agreed to texts. Press Save snow settings.

The text says how much snow is forecast and the day you expect to come out, and that they can reply SKIP if they do not need you this time.

When it snows

1. Open Recurring and press Storm today.
2. Read the summary, such as how many customers will get a visit and how many will get a text. The table lists each customer and what will happen to them today.
3. Leave Text customers that the storm has started their service ticked to text everyone on the route who agreed to texts.
4. Press Start the route.

A visit is made for each customer for today and appears on Schedule. Customers are listed by name, not in driving order, so plan your order yourself.

When a customer replies SKIP

• To the warning the night before. They are left off when you start the route for that storm.
• On the day. Their visit for today is cancelled, with a note saying they replied SKIP. They get a text back confirming it.
• After the crew has set off. They are told the crew is already on the way and asked to call you.

A skipped visit is not charged. For customers who are not on a seasonal plan, the texts say so.